Our Training: What We Offer
Practical Counseling Skills for Frontline Staff
Our training programs help staff build the confidence and skills needed to navigate difficult conversations and support meaningful change.
Designed for organizations serving queer communities, our programs combine counseling skills, motivational interviewing, and experiential learning to create lasting skill development.
Flagship Training Program: 20 Weeks | 40 Hours | Live Online
Our flagship program provides participants with structured, skills-based training delivered through weekly live sessions.
Participants learn through:
- Brief, focused teaching
- Small-group practice
- Real-time coaching
- Structured feedback
Every participant has multiple opportunities to practice and receive feedback throughout the program.
Core Skills
Participants develop skills in:
- Open-ended questions
- Reflective listening
- Motivational Interviewing (MI)
- Recognizing and responding to change talk
- Working with ambivalence and resistance
- Trauma-informed communication
- Building rapport and trust
- Supporting change without advice-giving
Our Training: What We Offer
Practical Counseling Tools
Participants also learn structured tools that can be immediately applied in their work, including:
- Holistic Check-In
- Potential Stressors
- Fears and Hopes
- Managing Triggers
- Determining Next Steps
- Attribution and Externalization
These tools help staff guide conversations while remaining client-centered and collaborative.
Who Should Attend
Our training is appropriate for:
- Frontline staff
- Peer support workers
- Community outreach workers
- Program staff
- Case managers
- Health promoters
- Volunteers in helping roles
No previous counseling experience is required.
Delivery Options
We offer:
Full Training Program
Our complete 20-week training experience.
Customized Training
Tailored workshops designed around the needs of your organization.
Team-Based Training
Training delivered to existing staff teams and programs.
All training is delivered live online and can be adapted for organizations across Canada and the United States.